Questions About Orders
1. What sets your couture brand apart from others?
Our brand is dedicated to exquisite craftsmanship, using only the finest fabrics, intricate hand embroidery, and custom tailoring to create one-of-a-kind pieces. Every garment is meticulously designed to reflect sophistication, elegance, and timeless luxury.
2. Do you offer custom bridal and couture designs?
Yes, we specialize in bespoke bridal and couture pieces tailored to your exact vision. Our design team works closely with each client to bring their dream outfit to life, ensuring a perfect fit and unparalleled craftsmanship.
3. How long does the couture process take?
For custom bridal and couture pieces, the process typically takes between 8 to 12 weeks, depending on the complexity of the design. We recommend booking a consultation well in advance to ensure timely delivery.
4. Do you offer made-to-measure or only ready-to-wear?
We offer both. Our ready-to-wear collection features limited-edition luxury pieces, while our made-to-measure service allows for personalized tailoring to achieve a flawless fit.
5. What fabrics and materials do you use?
We source only the highest-quality fabrics, including pure silks, French lace, handwoven organza, and custom-embroidered textiles. Our embellishments feature Swarovski crystals, fine pearls, and artisanal hand-beading for an opulent finish.
6. Can I request modifications to an existing design?
Yes, we offer customization options on select pieces, allowing you to modify elements such as color, embroidery, sleeve length, or silhouette. Our team will guide you through the possibilities during your consultation.
7. Do you ship internationally?
Yes, we offer worldwide shipping. Each garment is carefully packaged to ensure it arrives in pristine condition. Shipping timelines vary based on location and custom clearance procedures.
8. What is your return or exchange policy?
Due to the exclusive nature of our couture and made-to-order pieces, we do not accept returns. However, we offer minor alterations if needed to ensure a perfect fit. Ready-to-wear items may be exchanged within 7 days, provided they are unworn and in original condition.